Conditions

Prices
Current prices are shown below each picture and the picture represents the “medium” size. Norwegian sales tax(VAT) 25% are included. A delivery charge will be addes NOK 110 to floral products only.

Information Privacy
EuroFlorist handles all customer information as confidential. Information about the sender has to be correctly filled in in case we need to get in contact with the sender, but EuroFlorist will not provide customer information to third parties without the customers explicit consent. For more information read our Privacy Policy.

Order confirmation
When the order is placed you will get a confirmation on your screen and a confirmation will be sent to your e-mail. You may also receive an orderconfirmation by calling EuroFlorist at +47 67176920 or send an email to info@euroflorist.no

Products
Actual flowers may vary depending on availability in certain regions. Pictures of extra items (i.e. vase, greeting card) represent the type of product available and the actual item delivered by the florist may vary. EuroFlorist can not guarantee product design or add-ons for international orders.

Delivery times
For orders placed before 12:00 pm Monday-Friday and 11:00 am on Saturdays your floral gift will be delivered on the same day throughout the country. EuroFlorist can not guarantee deliveries on Sundays and public holidays. The florist may choose to deliver the flowers the day before or the following weekday for order requested to be delivered on Sundays or public holidays if no other information is mentioned on the placed order. However, in many cities, we can offer same day delivery even if it is passed 12 pm when you place your order. If you still can choose today’s delivery date when filling in the city name on the order, that means delivery is still possible for that day. If same day delivery is no longer possible, it will not be possible to choose that date. The time of delivery may vary as the florists have different agreements with their delivery companies. Delivery of your floral order usually takes place between 8:00 am and 9:00 pm on weekdays and 9:00 am to 6:00 pm on Saturdays. EuroFlorist cannot guarantee a specific time of delivery but will make every effort to meet your request.
Orders for funeral must be placed at least 2 days before delivery date.

Delivery Conditions The customer takes full responsibility that the recipient’s delivery information is complete and correct, and if there is a delay in the delivery due to incorrect or incomplete information (including door code) provided by the customer, the order will not be refunded. When you place an order you have an option to instruct the florist if the recipient is not home to leave the flowers at the door of the recipient or with a neighbor. Depending on the weather the florist will decide whether or not to leave the flowers at the door. EuroFlorist will not be responsible if the flowers are stolen and the order will not be refunded. If you did not instruct the florist to leave the flowers at the door or at the neighbor when you placed the order and the delivery is delayed because the recipinet is not at home, the order will not be refunded. If you do not indicate to have the flowers left on the door or with a neighbor when you place the order, the florist will contact the recipient to arrange redelivery. The florist can in some cases call the day before the delivery day to secure the address, doorcode and that the recipinet will be at home for delivery.

Mode of delivery
The flowers will be delivered to the recipient by courier, except in a few small towns and villages in Sweden where the only possible mode of delivery is to send them by bus and ferry. In some cases the florist can contact the recipinet and ask them to collect the flowers by themseles. If the recipient collects the flowers at the shop, the florist will use more flowers in the bouquet since there are no delivery charges.
There are no deliveries by bus on weekends and public holidays.

International deliveries We deliver flowers to most countries in the world with a few exceptions, such as war zones. If there is a large time difference we need the order the day before the delivery. The orders are handled during business hours.

Payment and security
Security of payment via our website is of the highest order.
All payments are hanled by Netgiro, a company in SEB Bank

If you are not satisfied
Please contact the florist that delivered the flowers (look for the name on the wrapping paper or address label) with your complaint as soon as possible after delivery. If you have any further problems, please contact EuroFlorist.

Fraudulent orders
All acts of deception and fraudulent orders will be reported to the police.

Miscellaneous Downloading any material from the website is at your own risk. We process e-mail and orders during our opening hours (Monday-Friday 09:00-17:00, Saturday 09:00-12:30).